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PERGOLA FAQ'S

Can I build the Pergola Myself? 

All models come with instructions and can be self-fitted with basic DIY knowledge, as well as ideally two more people to help, plus an array of tools. Estimated build time varies for each size model and can range from 1-5 hours. 

Do the Pergolas have a warranty? 

All of our aluminium products have a 2-year manufacturer’s warranty as standard. 

Is the Pergola Roof Weatherproof? 

When the louvres are fully closed, the roof is completely weatherproof in standard conditions. Rainwater runs from the roof louvres, into the guttering and then drains down internally, through the legs. During extreme weather conditions and severely heavy rain, there may be a slight leakage as excessive water cannot flow through the drainage quick enough and can spill over, just like guttering on a home or an external drain.

Are the Pergolas wind & storm resistant? 

Our models are semi-permanent structures, meaning they a secured to the surface and not below, this makes them very sturdy and durable, yet still with the ability to move, if required.  Always keep the roof louvres slightly open during extreme weather conditions to allow the wind to pass through the structure.

Can the Pergola be dismantled & reassembled? 

Yes, this is possible.

Does the Pergola Require Maintenance? 

These models require very minimal maintenance. The frame can be washed with cleaning materials and also jet washed. The gutters can also be cleared with a jet wash. 

What surface can the Pergola be installed on? 

Our professional fitters can install onto a solid surface as long as the dimensions of the area are correct.

My surface has a slope, can you install a Pergola on this? 

Aluminium louvered roof pergolas work on the natural fall of your existing surface to allow the rain to drain meaning a slight fall is necessary. Please take care to ensure you have measured the area correctly and have a flat surface with a max of 1:80 fall (which, by building regulations your patio should already have). For anything more than this, we would need prior notification, as it means we would need to fit the pergola with packers. Our installers can adjust the legs to sit flat, using spacers up to 50mm; this does not affect your warranty. A 1:80 fall over a distance of 3410mm is 42mm.

PLEASE NOTE - Our delivery partners can build your pergola if you opt for our pergola build/installation service at checkout. However they will not fix the pergola to the floor/ground. You will be responsible for securing the pergola to the floor/ground.

We advise a firm ground fixing is used for this pergola, ideally bolted to a concrete base. Please note paving slabs are not suitable for fixing as they can lift in windy weather.  The delivery destination must be level and safe for the crew to navigate around (we will not assemble around hot tubs or large none moving equipment that could cause health and safety issues).