Cocoon Fires-'Vellum' Wall Mounted Bioethanol Fire

Delivery is FREE on all orders to customers within the United Kingdom.

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.  If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at: customersupport@gardensofstyle.co.uk.

International Orders:

Please be aware that our products are made specifically for the British market. This means that they require a [choose 110V or 240V] electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to British standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to customersupport@gardensofstyle.co.uk then visit our Returns page and lodge your return claim online.

We provide FREE Kerbside Delivery* for all wood-burning, Multifuel, Gas, and Electric stoves on our website priced over £500.00. *Please note that deliveries to some parts of Scotland and the Scottish Highlands may incur an additional charge.

It’s important to emphasise that our delivery service is kerbside only. The driver will not bring the items into the property. Given the weight of the items, assistance will be needed on the delivery day.

For successful delivery, the customer must be present to sign for the items. In case of any visible damages, the fire/stove should be refused, and Simply Stoves must be contacted promptly.

If a customer is unavailable on the scheduled delivery day, there may be a redelivery charge. Please ensure that you are present to avoid any inconvenience.

Stoves are shipped on pallets, which also serve as part of the packaging. Should you need to return the fire/stove, the pallet will be left with you.

Delivery times may vary depending on the availability of the chosen stove or flue product. In-stock items are typically dispatched from our warehouse within 7-10 working days from the order date. Courteous drivers will carefully pack and deliver the stoves, and you will receive a pre-delivery phone call to coordinate a convenient date.

Delivery is Monday – Friday between 9am and 5pm, Saturday deliveries may be available at an additional cost, if this is required, please call before ordering so we can advise the price of this.

For those in a hurry, we offer a next-day delivery service for in-stock items at an additional charge (price on application). Customers wanting to collect orders from our warehouse will be notified via email or telephone once the product is in stock and has been checked.

For more delivery information please contact gardensofstyle today.

Bio ethanol and gel fuel burners are used decoratively and as heating sources, both indoors and out. There are currently no European standards for these products, so safety advice should be strictly followed:

• always follow manufacturers’ instructions and only use bio ethanol in fireboxes and containers designed for the product
• bio ethanol is highly flammable and should be kept in tightly-closed containers, away from ignition sources
• fireboxes and containers should always be placed on a stable surface, away from combustible materials
• never add fuel to a burning fire, overfill a fuel container or fill up a firebox fuel container that’s still hot
• keep children and pets away from fireboxes and fuel
• regularly clean and check fuel containers for damage, never use a leaking one and always clean away any fuel spills with a damp cloth and dry completely
• keep hands, hair and clothing well clear of any burning flames and fuel
• always light bio ethanol fuel with an extended lighter or extra-long match, and never discard matches into the container.

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Gardens of Style.

💫 Free Delivery UK wide. No extra charges; no hidden fees
💫 'Delivery Plus' option; express delivery option for UK only.
💫 14 Day Simple Return. Not happy with your product, we'll take it back no questions asked. These terms apply unless otherwise stated on product page.
💫 Great Service. We pride ourselves on the best service, anywhere.
💫 Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But if there is ever something wrong, we'll fix it.

But after all this..we let our customers be the judge and jury. See our reviews here ⭐ ⭐ ⭐ ⭐ ⭐