Maze Como - Aluminium Outdoor Pergola 3 x 3m, 3 x 4m, 4 x 4m, 7.8 x 4m

Can I build the Pergola Myself? 

All models come with instructions and can be self-fitted with basic DIY knowledge, as well as ideally two more people to help, plus an array of tools. Estimated build time varies for each size model and can range from 1-5 hours. 

Do the Pergolas have a warranty? 

All of our aluminium products have a 2-year manufacturer’s warranty as standard. 

Is the Pergola Roof Weatherproof? 

When the louvres are fully closed, the roof is completely weatherproof in standard conditions. Rainwater runs from the roof louvres, into the guttering and then drains down internally, through the legs. During extreme weather conditions and severely heavy rain, there may be a slight leakage as excessive water cannot flow through the drainage quick enough and can spill over, just like guttering on a home or an external drain.

Are the Pergolas wind & storm resistant? 

Our models are semi-permanent structures, meaning they a secured to the surface and not below, this makes them very sturdy and durable, yet still with the ability to move, if required.  Always keep the roof louvres slightly open during extreme weather conditions to allow the wind to pass through the structure.

Can the Pergola be dismantled & reassembled? 

Yes, this is possible.

Does the Pergola Require Maintenance? 

These models require very minimal maintenance. The frame can be washed with cleaning materials and also jet washed. The gutters can also be cleared with a jet wash. 

What surface can the Pergola be installed on? 

Our professional fitters can install onto a solid surface as long as the dimensions of the area are correct.

My surface has a slope, can you install a Pergola on this? 

Aluminium louvered roof pergolas work on the natural fall of your existing surface to allow the rain to drain meaning a slight fall is necessary. Please take care to ensure you have measured the area correctly and have a flat surface with a max of 1:80 fall (which, by building regulations your patio should already have). For anything more than this, we would need prior notification, as it means we would need to fit the pergola with packers. Our installers can adjust the legs to sit flat, using spacers up to 50mm; this does not affect your warranty. A 1:80 fall over a distance of 3410mm is 42mm.

PLEASE NOTE - Our delivery partners can build your pergola if you opt for our pergola build/installation service at checkout. However, they will not fix the pergola to the floor/ground. You will be responsible for securing the pergola to the floor/ground.

We advise a firm ground fixing is used for this pergola, ideally bolted to a concrete base. Please note paving slabs are not suitable for fixing as they can lift in windy weather.  The delivery destination must be level and safe for the crew to navigate around (we will not assemble around hot tubs or large none moving equipment that could cause health and safety issues).

Cancellations, returns & refunds

If you are a UK/EU consumer, you have the legal right, under the Consumer Rights Act 2015 to cancel your order within 14 working days following the receipt of your order.

If you wish to cancel a product you have ordered from us, please be aware of the following scenarios and the terms that apply:

• I want to cancel the order prior to dispatch: by law, you are permitted to cancel your order prior to dispatch but please contact Maze Living as soon as possible so that we can minimise the overheads and inconvenience of any costs incurred. This should be by telephone and confirmed with an email.
• I want to cancel or change the order after the items have been dispatched; once your order has been dispatched please be aware any changes made or cancellation requests will incur a courier charge. Please note these charges are subject to your location. Or alternatively, the goods can be returned back to Maze Living at your own cost once delivery has been accepted.
• I want to return damaged products: If the products you receive are damaged on delivery, you should notify Maze Living as soon as possible so that we can organise collection, refund or substitution without charge to you. To help us resolve your issue quickly, please provide our customer service team with supporting photographs of your damaged or incorrectly supplied goods.
• We want you to be delighted with your purchase but if you are not you can return any item by notifying us of your intentions in writing within 14 days of receiving your purchase. This 14 day period begins the day after you receive the items from us. Once you have notified us you have a further 14 days to return them to us unused and in their original packaging. Please note there will be a collection fee subject to location to return unwanted goods. We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified a fault, let us know within 30 days of purchase and return the item to us for an exchange or a full refund. If not reported within this timeframe we reserve the right to refuse a full refund. As above in cases where Maze Living deems inappropriate misuse or in instances where the product/s has been tampered with by a third party, we are not obligated to issue a replacement/full refund.

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Gardens of Style.

💫 Free Delivery UK wide. No extra charges; no hidden fees
💫 'Delivery Plus' option; express delivery option for UK only.
💫 14 Day Simple Return. Not happy with your product, we'll take it back no questions asked. These terms apply unless otherwise stated on product page.
💫 Great Service. We pride ourselves on the best service, anywhere.
💫 Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But if there is ever something wrong, we'll fix it.

But after all this..we let our customers be the judge and jury. See our reviews here ⭐ ⭐ ⭐ ⭐ ⭐