Delivery is FREE on standard single-dispatch orders within Mainland United Kingdom. Additional charges may apply where split shipments or staged deliveries are requested.
We like to keep things simple and transparent.
Deliveries to Ireland vary depending on the individual product/supplier. Call us for more information on delivery options.
For Henley Stoves, we can deliver to Northern Ireland if items are in stock – please call to check.
Want to know about our Returns Policy? Read more here: https://gardensofstyle.co.uk/pages/easy-returns
Order Confirmation:
As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorised your payment method for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via email to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment, within 5 business days of placing the order, we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges, it will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the email address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order, feel free to follow up with us at: support@gardensofstyle.co.uk
International Orders:
On the rare occasion we can ship internationally, please be aware that our products are made specifically for the British market and are designed for use with UK 230–240V electrical systems.
Our products have generally not been certified for use with other countries’ electrical safety standards, but all of our products are certified to British standards.
Damages:
Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery or do not accept the delivery.
If you do notice damage to the item upon installation, please contact support@gardensofstyle.co.uk immediately and no less than 48 hours after receiving the item.
If you do accept delivery you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrive damaged, please send photos to support@gardensofstyle.co.uk then visit our Returns page and lodge your return claim online.