Alexander Rose- Roble Swing Seat

Delivery is FREE on all orders to customers within the United Kingdom.

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.  If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at: customersupport@gardensofstyle.co.uk.

International Orders:

Please be aware that our products are made specifically for the British market. This means that they require a [choose 110V or 240V] electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to British standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to customersupport@gardensofstyle.co.uk then visit our Returns page and lodge your return claim online.

Terms & Conditions

1. The warranty starts from the date of receiving the goods.

2. Alexander Rose requires proof of purchase in order to make a claim. For queries and claims regarding your warranty, please contact us via email at support@gardensofstyle.co.uk

3. Alexander Rose must be notified of any defect and given the opportunity to remedy it; any remedial work carried out by a third party will invalidate any warranty.

4. The product has not been misused or handled carelessly and has not been wilfully damaged or used in abnormal conditions.

5. Direct delivery of bulky items will be handled by Alexander Rose couriers only. Customers who insist on using their own couriers may do so at their own risk. Alexander Rose will not accept responsibility for items damaged in transit by any other couriers.

6. The product has not been modified, altered or transformed in any way and repairs have not been attempted in any way in contrast to Alexander Rose advice.

7. Appropriate maintenance must be carried out in accordance with Alexander Rose care instructions. Alexander Rose will not be responsible for any defects due to the application of any treatment product other than Alexander Rose recommended products.

8. The warranty does not apply to usual wear and tear, meaning dents or scratches or normal deterioration that occurs through regular use. It does not cover any deterioration due to the usual weathering process such as fading, cracking and splitting.

9. If a product has to be replaced and that particular product is no longer available, Alexander Rose reserve the right to use an alternative similar product.

10. The cost of transportation of goods to be repaired or exchanged is covered for Mainland UK only and only for the first year. Outside of these time constraints the transportation costs to the Alexander Rose Head Office are the responsibility of the consumer, unless otherwise agreed.

11. The inherent fading of fabric products under sunlight and seasonal weather conditions is excluded from the extended warranty, and is covered with a standard 2 year warranty.

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Gardens of Style.

💫 Free Delivery UK wide. No extra charges; no hidden fees
💫 'Delivery Plus' option; express delivery option for UK only.
💫 14 Day Simple Return. Not happy with your product, we'll take it back no questions asked. These terms apply unless otherwise stated on product page.
💫 Great Service. We pride ourselves on the best service, anywhere.
💫 Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But if there is ever something wrong, we'll fix it.

But after all this..we let our customers be the judge and jury. See our reviews here ⭐ ⭐ ⭐ ⭐ ⭐