Maze Ark Daybed- FREE Winter Cover

Cancellations, returns & refunds

If you are a UK/EU consumer, you have the legal right, under the Consumer Rights Act 2015 to cancel your order within 14 working days following the receipt of your order.

If you wish to cancel a product you have ordered from us, please be aware of the following scenarios and the terms that apply:

• I want to cancel the order prior to dispatch: by law, you are permitted to cancel your order prior to dispatch but please contact Maze Living as soon as possible so that we can minimise the overheads and inconvenience of any costs incurred. This should be by telephone and confirmed with an email.
• I want to cancel or change the order after the items have been dispatched; once your order has been dispatched please be aware any changes made or cancellation requests will incur a courier charge. Please note these charges are subject to your location. Or alternatively, the goods can be returned back to Maze Living at your own cost once delivery has been accepted.
• I want to return damaged products: If the products you receive are damaged on delivery, you should notify Maze Living as soon as possible so that we can organise collection, refund or substitution without charge to you. To help us resolve your issue quickly, please provide our customer service team with supporting photographs of your damaged or incorrectly supplied goods.
• We want you to be delighted with your purchase but if you are not you can return any item by notifying us of your intentions in writing within 14 days of receiving your purchase. This 14 day period begins the day after you receive the items from us. Once you have notified us you have a further 14 days to return them to us unused and in their original packaging. Please note there will be a collection fee subject to location to return unwanted goods. We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified a fault, let us know within 30 days of purchase and return the item to us for an exchange or a full refund. If not reported within this timeframe we reserve the right to refuse a full refund. As above in cases where Maze Living deems inappropriate misuse or in instances where the product/s has been tampered with by a third party, we are not obligated to issue a replacement/full refund.

How do I clean my cushions?

Any spill on your outdoor fabric can be cleaned immediately with soapy water, most spills will simply wipe off with just a cloth or tissue as the fabric is made to be highly resistant. Our outdoor fabric range is made to be left outside all year round, you may find it after the winter months your set has become dirty and slightly mouldy from the changes in weather. You can simply clean your whole set using a high-pressure washer and then use our cleaning kit to bring your set back to life! We supply cleaning kits which we have made to suit cleaning your outdoor fabric set, please look for our Maze - Outdoor Fabric Furniture - Cleaning & Protector Kit for Outdoor Fabric.

I can’t get this stubborn stain out, what do I do?

For a tough stain clean immediately with a mixture of:

• 150ml of bleach
• 40ml of mild soap
• 2 litres of water

Drying:

Allow the sofa to air dry after cleaning or after rainfall. There is no set drying time, as this depends on various factors such as weather conditions, humidity, and exposure to sunlight.

How to clean your aluminium frames -

During the winter months you will find your aluminium frames will collect dust and dirt if exposed outside or kept in storage. Our frames can easily be cleaned with warm soapy water and a sponge, the frames will dry within an hour.

How do I care for my ceramic tempered glass?

Leaving any type of glass outside, you will find it gets dirty and dusty and a mildew can build up from the weather elements changing. You can easily clean the glass with a warm soapy cloth, then use another separate cloth which is damp to polish the finish and allow to dry.

We supply cleaning kits which we have made to suit cleaning your outdoor glass tables, please look for our Maze - Outdoor Garden Furniture - Glass Cleaner.

CARING FOR YOUR FIRE PIT SYSTEM (If applicable):

 
To enjoy years of great performance from your fire pit, make sure you perform the following maintenance activities on a regular basis.

• Keep exterior surfaces clean: (Wait until the fire pit is fully cooled before any cleaning)
• Use warm soapy water for cleaning. Never use flammable or corrosive cleaning agents.
• While cleaning your unit, be sure to keep the area around the burner dry
• Do not submerge the control valve in water. If the gas control is submerged in water, do NOT use it, as it must be replaced.
• Visually inspect burners before use:
• Make sure stones are dry before lighting
• Gas odour with extreme yellow tipped flames
• The Firepit not reaching the desired temperature
• The Firepit making ‘popping’ noises
• Keep the burner and air vents clear from obstructions.
• Spiders and insects can nest in the burner or orifices, which can damage the firepit, clean burner holes with a pipe cleaner
• Compressed air may help clear away smaller particles
• All of our Fire pits come with 85cm hoses, always check your regulator is securely attached and not damaged
• DO NOT leave the fire pit connected to the gas bottle when not in use
• Always place lid or protective cover on heating element when not in use
  
  

We recommend that your glass surround is stored in a safe place when your table is not in use

Please note: Wait until the fire pit is fully cooled before storing or covering your fire pit.

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Gardens of Style.

💫 Free Delivery UK wide. No extra charges; no hidden fees
💫 'Delivery Plus' option; express delivery option for UK only.
💫 14 Day Simple Return. Not happy with your product, we'll take it back no questions asked. These terms apply unless otherwise stated on product page.
💫 Great Service. We pride ourselves on the best service, anywhere.
💫 Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But if there is ever something wrong, we'll fix it.

But after all this..we let our customers be the judge and jury. See our reviews here ⭐ ⭐ ⭐ ⭐ ⭐